Terms and Privacy
Welcome to Lunara! This document outlines the terms and conditions (the “Agreement”) that govern the use of our website, www.lunarathebrand.com (the “Website”). By accessing or using our Website, you agree to be bound by these terms and conditions without modification. If you do not agree with any part of this Agreement, please discontinue use of the Website immediately.
For any questions regarding these terms, feel free to contact us at contact@lunarathebrand.com.
1. Website Use & Content
1.1 General Conditions
- This Website is intended for personal, non-commercial use only.
- We reserve the right to modify or update any content at any time without prior notice.
- We are not responsible for any outdated, inaccurate, or incomplete information displayed on the Website. Any reliance on such material is at your own risk.
1.2 Intellectual Property Rights
- All content on the Website, including but not limited to text, images, graphics, logos, videos is the property of Lunara and is protected by copyright, trademark, and other intellectual property laws.
- You may not copy, reproduce, distribute, modify, or create derivative works from any content without our explicit written consent.
2. Electronic Communications
- By using our Website or contacting us via email, you agree to receive electronic communications from us.
- We may communicate with you via email, Website notifications, or other digital means.
- Any legal notices, disclosures, and agreements provided electronically satisfy any legal requirement that such communications be in writing.
3. Pricing & Currency
All prices on our website are shown in Romanian Leu (LEI), and all invoices will be issued in LEI. However, for convenience, you may also see the equivalent prices in Euro (EUR) on our site. Please note that these conversions are approximate and may have a small margin of error due to exchange rate fluctuations.
4. Returns & Refunds
- Products can be returned for a full refund within 14 days of receipt, provided they are unused, unworn, and in their original condition with tags attached.
- Customers must notify us at contact@lunarathebrand.com before initiating a return.
- Returns sent after the 14-day window will not be accepted.
- We are not responsible for lost or stolen return shipments. Customers should ensure that return shipments are properly tracked.
- Once a return is received and inspected, customers will be notified about the refund approval. Refunds will be processed within 2-5 business days.
For full details, please visit our Returns Policy page.
5. User Conduct & Prohibited Activities
By using this Website, you agree NOT to:
- Engage in any illegal, fraudulent, or abusive activity.
- Upload or distribute any content that is false, defamatory, offensive, obscene, or violates privacy rights.
- Use automated systems (bots, scrapers) to extract Website data.
- Impersonate another person or entity.
Violating these terms may result in termination of access to our Website.
6. Limitation of Liability & Disclaimers
- The Website and its content are provided “as-is”, without any guarantees of accuracy or reliability.
- We do not guarantee that the Website will be error-free, uninterrupted, or free from malware.
- To the fullest extent permitted by law, Lunara is not responsible for any direct, indirect, incidental, or consequential damages resulting from Website use.
7. Privacy Policy
7.1 Collection of Personal Data
- We collect basic personal information (such as name, email, phone number) when you place an order, subscribe to our newsletter, or contact us.
- We use this information to process orders, improve our services, and communicate with you.
- We do not sell or share your personal data with third parties, except when required for legal compliance or order fulfillment.
7.2 Cookies & Tracking Technologies
- Our Website may use cookies to enhance user experience and track site analytics.
- You can disable cookies in your browser settings, but some features of the Website may not function properly as a result.
7.3 Data Security
- We implement security measures to protect your personal information from unauthorized access.
- However, no online system is completely secure, and we cannot guarantee absolute security.
8. Governing Law & Dispute Resolution
- These Terms and any disputes arising from them are governed by the laws of Romania.
- Any legal disputes will be resolved in Romanian courts, in accordance with applicable local laws.
9. Changes to Terms & Privacy Policy
- We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated “Last Updated” date.
- Continued use of the Website after modifications constitutes acceptance of the revised terms.
Company Information
This website is operated by:
LUNARA ART STUDIO SRL
Registered Office:
Bulevardul Tudor Vladimirescu, Nr. 95, Bl. 95, Ap. 6
Iași, 707337, România
For any questions regarding these Terms & Privacy Policy, please contact us at: contact@lunarathebrand.com.