Return and Refund Policy
We want you to be fully satisfied with your purchase. If for any reason you need to return an item, please review our return policy below.
Return Conditions
- Items can be returned for a full refund within 14 days from the date of delivery.
- Products must be unused, unworn, and in their original condition, with all tags still attached.
- The return package must be shipped back to us within 14 days of receiving the item; otherwise, we will be unable to process your return.
If you wish to initiate a return, please email us at contact@lunarathebrand.com before sending back your package.
Important Notes
- Any return sent beyond the 14-day period will not be accepted and will be returned to the sender.
- We are not responsible for lost or stolen return packages. Once a package has left our warehouse, it is the responsibility of the shipping carrier. If your return package goes missing, you will need to file a claim with the carrier.
Refund Process
- Once we receive your return, we will inspect the item to ensure it meets our return conditions.
- You will receive an email notification confirming whether your refund has been approved or denied.
- If the return is approved, the refund will be processed within 2-5 business days, and you will receive a confirmation via email.
For any additional questions regarding returns, feel free to contact us at contact@lunarathebrand.com.