FAQ – Lunara

Frequently Asked Questions (FAQ)

How can I stay updated on new product launches and restocks?

To be the first to hear about new collections, product restocks, exclusive deals, and special promotions, we recommend subscribing to our newsletter.

You can also follow us on Instagram for real-time updates on what’s coming next!

Do you offer international shipping?

Yes, we ship orders to most countries worldwide! If you’re interested in placing an international order, feel free to contact us at contact@lunarathebrand.com or send us a message on Instagram for assistance.

How can I track my order?

Once your order is processed and shipped, we will send you an email with a tracking link so you can monitor your package’s journey. If you don’t receive this email, please check your spam folder or contact our support team at contact@lunarathebrand.com.

Which payment methods are available?

Currently, we accept cash on delivery or card payment at Easybox when picking up your order. We are working on implementing online card payments, which will be available soon.

In what currency are prices displayed?

All prices on our website are shown in Romanian Leu (LEI), and all invoices will be issued in LEI. However, for convenience, you may also see the equivalent prices in Euro (EUR) on our site. Please note that these conversions are approximate and may have a small margin of error due to exchange rate fluctuations.

Can I return an item if it doesn’t fit or if I change my mind?

Yes! If your item is unworn, unwashed, and in its original condition, you can return it within 14 days of purchase.

For instructions on how to start a return, please visit our Returns & Exchanges section.

How do I find the right size?

Each product page includes the exact dimensions of the garments. Since every item is unique, please check the measurements to help you choose the best item for you.